Thursday, February 2, 2023



Hospital Appointment


Hospital and other appointments – Referral appointments: If you have been referred to a specialist through the NHS e-Referral Service, you can book, view, or cancel your first appointment by logging in to your NHS account using the NHS App or the NHS website.

You can manage multiple referrals at any time, as long as they are first appointments.

For more information about the NHS e-Referral Service, go to nhs.uk/referrals.

Booking your first appointment
You can access the NHS e-Referral Service in your NHS account in two ways.

From an email link
Find the email sent from the NHS e-Referral Service. This will come from NHS Referrals.

Select the link provided in the email, this will launch the NHS App or take you to your NHS account on the NHS website.

Log in as usual, then the NHS e-Referral Service will open.

From the e-Referral Service page:

Find the referral appointment you’d like to book, then select Choose an appointment.
Find the clinic you’d like to attend the appointment at from the options available, then choose Select this appointment.
Find the appointment date and time that works best for you from the options available, then choose Select appointment.
Check the details of your appointment, then select Book appointment.
From your NHS account
From the NHS App or your NHS account homepage:

Go to Appointments.

Select Hospital and other appointments.
Select Book or cancel your referral appointment.
Find the referral appointment you’d like to book, then select Choose an appointment.
Find the clinic you’d like to attend the appointment at from the options available, then choose Select this appointment.
Find the appointment date and time that works best for you from the options available, then choose Select appointment.
Check the details of your appointment, then select Book appointment.

Cancelling your first appointment

To cancel your first appointment:

Go to Appointments.
Select Hospital and other appointments.
Select Book or cancel your referral appointment.
From the list of appointments, find the appointment you want to cancel, then select View details.
Then select Cancel appointment.
Select a reason for cancelling from the options given, then select Cancel appointment.
Managing further referral appointments
You can only manage your first referral appointment in your NHS account.

You cannot manage any further appointments for an existing referral. You will need to do this directly with the specialist you’re being referred to.

Hospital appointments

You can only book hospital appointments in your NHS account if you have been referred through the NHS e-Referral Service.

You may have other hospital referrals not shown in your NHS account. You can contact your GP surgery or healthcare provider for further details.

If you have access to your personal health record, you may be able to view your hospital and other healthcare appointments.

nhs.uk